Shipping Policy
At VIRUTCHAM COCONUT AND ALLIED PRODUCTS, we aim to ensure timely and safe delivery of all products. Please review the shipping terms below, which vary based on whether you’re ordering food or non-food items.
1. Shipping Coverage
We currently ship across India. If your location is outside our standard delivery network, please reach out to confirm service availability before placing your order.
2. Processing Time
- Order Processing: 1–2 business days
- Orders placed on weekends or holidays are processed the next working day.
3. Shipping Categories
A. Food Products (Perishable Items)
- Dispatch Time: Within 1-2 hours of order confirmation
- Delivery Time: 3-4 hours only in Chennai, Tamil Nadu.
- Shipping Mode: Local delivery only in Chennai, Tamil Nadu.
- Reason: Food items are perishable and require faster, temperature-sensitive handling
- Note: Orders containing fresh/perishable items will only be shipped from Monday to Friday.
B. Non-Food Products (Non-Perishable Items)
- Dispatch Time: Within 2–3 business days
- Delivery Time: 5–7 business days depending on location
- Shipping Mode: Standard delivery
4. Shipping Charges
- Charges are calculated at checkout based on weight, destination, and type of product.
- Food Products may incur a higher shipping fee due to the need for expedited delivery and special packaging.
- We offer free shipping on select products or during promotional periods.
5. Order Tracking
You will receive a tracking number via email or SMS once your order is dispatched. Use this number to track your shipment in real-time.
6. Delays and Exceptions
While we strive for timely delivery, delays may occur due to:
- Weather or natural disruptions
- Courier issues
- Remote delivery locations
We will keep you informed in such cases and work to resolve any delays quickly.
7. Damaged, Lost, or Delayed Orders
If your order:
- Arrives damaged
- Is not delivered within the estimated timeline
- Or appears tampered with
Please contact us within 48 hours of delivery (or expected delivery date), and share order details and supporting photos. We will assist with replacements or refunds where applicable.
8. Contact Us
For questions related to shipping:
VIRUTCHAM COCONUT AND ALLIED PRODUCTS
41/20, Kamarajar Salai, Ramakrishna Nagar, Alwarthirunagar – 600087
📞 +91 98657 89301
📧 info@virutchamcoconut.in